Have Questions?

Please browse through our Frequently Asked Questions below. Or you can email us at [email protected] or call us at (972)-799-9899

Once you place an order, it will be confirmed within one business day via email. Our typical shipping time is 48 hours on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock. To check the status of your order, click on “MY ACCOUNT” link on the top of this page.

Rates for shipping within the 48 Contiguous US states are currently a flat rate of $5.95 and FREE for all orders of $50 or more. Willa Candles, we ship all products via FEDEX/UPS/USPS to the 48 contiguous United States. Due to extremely high shipping costs, we cannot offer flat rate shipping to the following areas: Alaska, Hawaii, Puerto Rico or the Virgin Islands. All P.O. Box and military APO/FPO addresses ship via US Mail unless otherwise specified. Packages shipped via USPS can take upwards to 4 weeks to reach their destination. Due to COVID-19 supply chain delays, our FEDEX/UPS ground shipping can take from 9-21 from the date of order. Next Day and 2nd Day shipping are currently unavailable, however we are offering 3 Day Select to some locations. 3 Day Select is guaranteed to arrive 3 days from the ship date (not counting weekends), not from the day the order is placed. If we anticipate your order to take longer than 9-21 business days, you will be notified by email or phone. When your order ships, you will receive a shipping confirmation email with a tracking number and you can use it to track your order at www.fedex.com.

Due to Covid-19 supply chain delays, we are not currently offering rush delivery on website orders. If you have a special need or time constraint, please call (972)-799-9899 and we will try to accommodate you as best we can.

Willa Candles is currently shipping to continental US, Hawaii and Alaska. We will be rolling out to other countries soon. Please join our mailing list for updates.

We definitely understand this concern with shopping online. WillaBrands.com is committed to the complete privacy and security of your personal information. WillaBrands.com utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number (or your willaBrands.com password) via email.

WillaBrands.com is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold, and you can withdraw your name and close your account at any time.

Please click here to contact us 24 hrs a day, 7 days a week. Alternately, you can call us directly at (972)-799-9899. Someone will always be available 7 days a week from 12-6pm Pacific Standard Time. You can also leave a message on off-hours and someone will return your call the next day. Our in-store customer service people are happy to assist you with any questions.

Your credit card will be charged at the time the order is placed. The shipping window is currently 2-5 business days from the date you place your order.

We are unable to accept checks or money orders at this time. We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.

Yes you will be charged the appropriate tax for the state we are shipping to.

Orders are processed at the time they are placed. You can email us at [email protected] and we will try to accommodate your request.

Your 100% satisfaction is our goal. If you are not happy with any purchase, we will exchange it or refund your money within 30 days of the date the order was placed. Unfortunately, orders older than 30 days cannot be returned or exchanged. We will refund you the price of the unopened product(s) upon receiving the item(s). Please email us at [email protected] with your Order# before returning any items. Items must be received in a resalable condition. SHIPPING COSTS TO AND FROM YOU WILL BE YOUR SOLE RESPONSIBILITY. YOU WILL NOT BE REFUNDED SHIPPING UNLESS YOU RETURN AN ITEM THAT HAS BEEN DAMAGED. Damaged items will be replaced with an identical product only. A photo of the damaged item may be required. Items received as a gift (paid for by someone other than you) can be exchanged or returned for a store credit, ONLY IF IN RESALABLE CONDITION AND WITHIN 30 DAYS OF WHEN THE ORIGINAL ORDER WAS PLACED. We do not accept returns on sale items. All sales on sale items are final. Please contact us at (972)-799-9899 or email us at [email protected] within 7 days of receiving your order if there is a discrepancy with your shipment. Orders received after 7 days will not be considered. If you will be making a return, please address the package to:

WILLA CANDLES
425 Peters St.

Waxahachie, TX 75165

Please send your return package via UPS or Parcel Post insured. Insurance protects you in case the items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.

IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in new/resalable condition for a refund. Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). Shipping costs will not be refunded.

If you paid by credit card, we will charge-back the amount to your credit card. If you are returning an item because it arrived damaged, we will also refund you the initial shipping costs and the charges incurred to return the item to us.

Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.

Exchanging an item at Willa candles: If you wish to exchange product(s), please note that return and replacement shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Willa candles. Replacement shipping is a service paid to a shipping courier so they will transport the replacement item to you.

 Willa Brands will run Promotions from Time to Time and prices will be reflected at the time of check out.