What we collect
WillaBrands.com is committed to the complete privacy and security of your shopping experience. Each time a user visits Willa Candles, certain information is collected. That information below is specific to your visit and whether you browse, shop or register. Depending on those actions, different unique information is gathered. The information below details the types of information we collect, how it is gathered and what is done with it.
Like many other websites, WillaBrands.com uses a standard technology called “cookies.” Cookies are small pieces of information that are stored on your hard drive and not on our site. Cookies allow you to use the shopping cart on our site. Cookies also help make your Internet experience quicker and more convenient.They help us understand how customers use our service, which allows us to improve and tailor the service. Without cookies one cannot order from WillaBrands.com.
Registration and order information
Willa Candles uses a registration process and order form so that you can purchase online, request information and receive service from us. Your personal contact information (i.e. name, email address, telephone number, mailing address, etc.) is used to send you your order and to fulfill marketing programs. Credit card information is completely secure and protected and collected for the sole purpose of billing you for your purchase. Users may browse our products and information without registering. Registration is optional and not required to shop online.
How we use and share the information we collect
Willa Candles is proud to inform you that we do not sell or share your personal information or email. Your information is only used to complete your order and for marketing purposes, if you have opted for this feature. Should you select the optional opportunity to receive emails from us about current offers and incentives, we will also use your email for this purpose. If you have not selected this option, you will not receive promotional emails. If you have opted to receive promotional email, you may choose to remove this feature from your account at any time and the emails will be stopped. Your contact information may also be used should we ever need to contact you regarding your order.
Communications from Willa Candles
Willa Candles offers many modes of communication to our customers. Willa Candles also reserves the right to communicate with our registered users regarding their order should the need arise.
Communication regarding transaction and account maintenance
Willa Candles communications include order confirmations, order updates, problems with orders, delivery issues (as needed), and management of accounts (should issues arise).
HTML emails and marketing
Willa Candles offers our users an email option that allows us to communicate with you regarding sales, incentives, new products, and other offers. If you receive these emails, you may opt at any time to remove yourself from this mailing list. If you do not receive emails, you may add yourself to this feature in your account management area.
Protecting your information
Willabrands.com is committed to the complete privacy and security of your personal information. Our e-commerce platform ensures that information shared with Willa Candles is secure and private. WillaBrands.com utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number (or your willabrands.com password) via email.
We guarantee that every transaction you make at Willa Candles will be safe. When you shop online with us, you will join a community of customers pleased with our service.
Safe shopping guarantee
Federal law ensures that a credit card user will not be liable for charges in excess of $50.00 that result from the unauthorized use of that card. Debit cards have similar protections. Willa Candles requires users to comply with credit card rules and regulations. Please take the time to review your cardholder policy for more details on this subject.
Should you be charged a fee by your credit card company for the illegal use of your card with your purchase from Willa Candles, we will reimburse you up to $50 for that penalty.
Alternate shopping options
Willa Candles stands behind its commitment to secure online shopping. However, if you are still uncomfortable shopping online, we invite you to call our friendly customer care center. Our representatives will be happy to take your order over the phone.
Changes to this policy
Willa Candles reserves the right to amend or append this policy at any time by posting those revisions on your site. Any changes will only affect information collected after this post date unless otherwise stated.
Questions or comments