If for any reason you are not satisfied, we are happy to exchange or refund the credit card used for the purchase. Returns and exchanges must be made within 30 days of shipment. Once we have received the returned, please allow 10 – 14 business days to process the transaction.
To return your purchase, contact our Customer Service Department at [email protected]. Our team is available Monday through friday 8:30 am – 5:00 pm CST. You will receive a return authorization number (RA) by a Customer Service Specialist. Please write the RA number on the packing slip.
Return the product, in Willa packaging if possible, along with the original packing slip, RA # and statement of your preference for credit or exchange using the return label below or your own label to:
Willa BrandsReturns RA# ___________425 Peters StWaxahachie, Tx 75165
When sending your return, ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS. Keep your shipment receipt in case the package is damaged or lost in transit. Willa Brands cannot guarantee a credit or replacement for your return without confirmation of delivery to us. Please note, if the product was not purchased directly from Willa Brands we recommend that you return it to the original place of purchase. If not, a receipt is required and we will exchange the item for a new item of equal value.
Willa Brands 60-DAY SATISFACTION GUARANTEE
At Willa Brands we stand behind our products and quality controls. If for any reason you are not satisfied with your Willa product you purchased from Willa Brands you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Willa Brands 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.